Refund policy

Returns and Refunds

We have a 14-day return/refund policy, which means you have 14 days after receiving your item to request a return. This policy constitutes your 'right to cancel'.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return an item you must visit us in store, we do not accept return/refund requests online. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges
Please contact us in store if you wish to request an exchange. All products you wish to return to us in the process of an exchange must meet our criteria for returns. In some cases the product you want may be more expensive than the product you're returning and the difference will need to be paid by yourself.